When you do a cryptocurrency send or receive transaction, it normally takes 10 mins for the transaction to get completed. However, there are times where it can take more than a couple of hours also.
To check the status you can search for the transaction id on respective cryptocurrency links:
- Bitcoin (BTC): https://blockchain.info
- Bitcoin Cash (BCH): https://www.blocktrail.com/BCC/tx/
- Ripple (XRP): https://xrpcharts.ripple.com/#/transactions/
- Litecoin (LTC): https://live.blockcypher.com/ltc/tx/
- Ethereum (ETH)/ERC 20 Tokens: etherscan.io/tx/
If you have sent cryptocurrency from Zebpay to an address and you have not received the cryptocurrency there and the transaction id shows that the transaction is completed, we cannot do anything to resolve this issue. You have to contact the wallet service provider of the receiving cryptocurrency address to resolve this issue.
If you have sent cryptocurrency to a Zebpay user's cryptocurrency address and the user has not received the cryptocurrency, please open a support ticket. Please also send a screenshot of the receiving user's cryptocurrency transaction with the transaction ID.