When you do a bitcoin send or receive transaction, it normally takes 10 mins for the transaction to get completed. However, there are times where it can take more than a couple of hours also.
To check if your transaction is completed, click on the transaction id in your Zebpay app. The link will open up in your browser. There you can see the status of the transaction on the bitcoin network. If you are receiving bitcoins to your Zebpay bitcoin address, you will get the transaction id from the sending wallet.
To check the status you can search for the transaction id at: https://blockchain.info/
If the transaction is unconfirmed as below, you will have to wait:
Once the transaction is confirmed, you can sell the bitcoins on Zebpay or send it to a bitcoin address.
If you have sent bitcoins from Zebpay to a bitcoin address and you have not received the bitcoins there and the transaction id shows that the transaction is completed, we cannot do anything to resolve this issue. You have to contact the wallet service provider of the receiving bitcoin address to resolve this issue.
If you have sent bitcoins to a Zebpay user's bitcoin address and the user has not received the bitcoins, please open a support ticket. Please also send a screenshot of the receiving user's bitcoin statement.