Please be careful with the address you use when you send/receive any cryptocurrency. Especially, with bitcoin and bitcoin cash (BCH). Bitcoin and Bitcoin Cash (BCH) use the same address format. Unfortunately, some users send the wrong cryptocurrency to the wrong address.
I sent bitcoin cash (BCH) to a Zebpay bitcoin address
If you sent BCH to a Zebpay bitcoin address which existed in your Zebpay app before 1st Jan 2018, please open a support ticket. We cannot guarantee that we can help but if the amount is significant, we can check internally and get back.
If your Zebpay bitcoin address was created after 1st Jan 2018, we are sorry but this cannot be recovered.
I sent bitcoin / litecoin or any other wrong cryptocurrency to a Zebpay bitcoin cash address (BCH)
We are sorry but this cannot be recovered.
I sent cryptocurrency (bitcoin, bitcoin cash, ripple or ether) from Zebpay app to another cryptocurrency address
You will have to contact the person controlling the receiving address to check. Zebpay cannot help in this.
I sent a wrong cryptocurrency to a Zebpay address
Besides the above cases, we regret that we cannot help. We cannot recover the wrongly sent cryptocurrencies. So please be careful.