Please be careful with the address you use when you send/receive any cryptocurrency. Especially, with Bitcoin (BTC), Bitcoin Cash (BCH) and Litecoin (LTC). Unlike Ether (ETH) and Ripple (XRP), these 3 cryptocurrencies, use the same address format. Ether (ETH) and ERC 20 Tokens all have same address format. Unfortunately, some users send the wrong cryptocurrency to the wrong address.
I sent Bitcoin, Litecoin or Bitcoin Cash to a wrong address
We regret that we cannot help. Blockchain network transactions are designed in such a way that they can not be cancelled or reverted back to your account again. However, it will be not possible to reverse or cancel your crypto transaction as it is directly connected to the network.
I sent cryptocurrency (Bitcoin, Ether, Litecoin, Ripple or Bitcoin Cash) from Zebpay app to another cryptocurrency address
You will have to contact the person controlling the receiving address to check. Zebpay cannot help in this.
I sent a wrong cryptocurrency to a Zebpay address
We regret that we cannot help. We cannot recover the wrongly sent cryptocurrencies. So please be careful.
If you perform send or receive transactions on any cryptocurrency apart from supported cryptocurrencies on Zebpay, we will NOT be able to recover it. Please be careful and ONLY perform trade and transfer transactions of supported cryptocurrencies.