Please be careful with the address you use when you send/receive any cryptocurrency. Especially, with Bitcoin (BTC), Bitcoin Cash (BCH) and Litecoin (LTC). Unlike Ether (ETH) and Ripple (XRP), these 3 cryptocurrencies, use the same address format. Unfortunately, some users send the wrong cryptocurrency to the wrong address.
I sent Bitcoin, Litecoin or Bitcoin Cash to a wrong address
If you have sent:
- Bitcoin to Litecoin or Bitcoin Cash address which existed in your Zebpay app.
- Litecoin to Bitcoin or Bitcoin Cash address which existed in your Zebpay app.
- Bitcoin Cash to Bitcoin or Litecoin address which existed in your Zebpay app.
We will only be able to revert if the minimum amount is Rs 50,000 within 90 to 180 days.
I sent cryptocurrency (Bitcoin, Ether, Litecoin, Ripple or Bitcoin Cash) from Zebpay app to another cryptocurrency address
You will have to contact the person controlling the receiving address to check. Zebpay cannot help in this.
I sent a wrong cryptocurrency to a Zebpay address
Besides the above cases, we regret that we cannot help. We cannot recover the wrongly sent cryptocurrencies. So please be careful.